GENERAL TERMS AND CONDITIONS OF USE
These general terms and conditions of use (hereinafter referred to as the “General Terms and Conditions of Use” or “GTU”) are intended to govern the conditions, terms, rights and limits of use of the doctomed.ch Platform (including the doctomed.ch “Site” and the doctomed “App “) as well as the conditions for the provision and use of the services offered there free of charge. The General Terms and Conditions of Use are concluded between the company RESEAU ALPHA SA (hereinafter referred to as ” Doctomed ” and ” Midica “) and any natural person having a customer account on the doctomed.ch Site or Application (hereinafter referred to as “User”) and participating in compensated consumer studies (hereinafter the “Services”).
The App :
In general, the downloadable mobile application(s) of doctomed.ch developed by RESEAU ALPHA SA .
The Site :
The website located at www.doctomed.ch and any other domains pointing to the said address.
1. DESCRIPTION OF THE SERVICE
1.1. Doctomed.ch conducts marketing surveys among members who have voluntarily registered on its website or mobile application. The following general conditions are intended to establish the rules of understanding for the smooth running of the agreement between the two parties. Doctomed.ch is managed by RESEAU ALPHA SA , a company based in Territet , Switzerland . In the event of a dispute, the jurisdiction is based in Vevey.
1.2. The Platform, offered by RESEAU ALPHA SA , aims to offer users, the Users, the opportunity to join a consumer panel and participate online in paid consumer studies (hereina
2. ACCESS TO THE PLATFORM (Site or App)
2.1. Connection and navigation on the Platform (Site or App) must comply with these terms and conditions, regardless of the technical means of access and the terminals used.
2.2. These General Conditions of Use apply, as necessary, to any variation or extension of the Platform on existing or future social and/or community networks.
2.3. RESEAU ALPHA SA implements technical solutions to enable access to the Platform for the benefit of Users.
2.4. For the proper management of the Platform, RESEAU ALPHA SA reserves the right, at any time, to:
- Suspend, interrupt or limit access to all or part of the Platform, reserve access to the Platform or to certain parts of the Platform to a specific category of Internet user;
- Delete any information that may disrupt the operation of the Platform or constitute a violation of applicable regulations;
- Suspend the Platform in order to carry out updates, modifications or generally any action deemed necessary for the proper functioning of the Platform.
2.5. The User expressly acknowledges that RESEAU ALPHA SA cannot be held liable under any circumstances in the event of any direct or indirect damage resulting from the closure of Registration for the Services and the closure of access to the Platform.
3. ACCEPTANCE OF THE TERMS OF USE
3.1. Access to and use of the Platform are subject to acceptance of and compliance with these General Conditions of Use.
3.2. RESEAU ALPHA SA reserves the right to modify, at any time and without notice, the Platform (site and App) and the Services as well as these General Conditions of Use, in particular to adapt to developments in the Platform by making new functionalities available or by removing or modifying existing functionalities.
3.3. The User is therefore advised to refer to the latest version of the General Conditions of Use before any navigation, accessible at any time on the doctomed.ch Site or on the doctomed App . In the event of disagreement with the General Conditions of Use, no use of the Platform (site and app) may be made by the User.
4. CONDITIONS OF REGISTRATION ON THE PLATFORM
4.1. Use of the Platform is reserved for natural persons aged eighteen (18) or older, who have an email address and who reside in Switzerland. By accessing, using or registering on the Platform, the User represents and guarantees that they are eighteen (18) years of age or older.
4.2. Registration is reserved for legally capable individuals who have completed and validated the registration form available online on the Site or the App.
4.3. To register on the Platform, the User must have read and accepted these General Conditions of Use.
4.4. When registering, the User agrees to provide accurate, truthful, and up-to-date information about themselves. The User must also regularly verify their personal data to ensure its accuracy.
4.5. Any registration on the Platform is nominative, personal and non-transferable. The User must correspond to the identity communicated to RESEAU ALPHA SA . Only one account can be created per User.
4.6. The User alone holds and controls access to his or her account. The User must not disclose access codes or confidential information relating to his or her account to anyone. The User is solely responsible for updating and maintaining accurate information relating to his or her account.
4.7. The User must provide a valid email address or mobile phone number, to which the Platform will send confirmation of their registration. An email address or phone number cannot be used multiple times to register on the Platform.
4.8. Any communication made by RESEAU ALPHA SA and its partners to the said e-mail address and/or mobile telephone number is therefore deemed to have been received and read by the User. The latter therefore undertakes to provide at least one or the other (e-mail or mobile telephone number) in order to regularly consult the messages received at this e-mail address and/or mobile telephone number and to respond within a reasonable time if necessary.
4.9. RESEAU ALPHA SA reserves the right to refuse a request for registration on the Platform in the event of a violation of the provisions of these General Conditions of Use by the User, without having to provide supporting documents.
4.10. To register on the Platform, the User must complete all fields on the registration form. If registering with an email address, the User must approve the General Conditions of Use and respond to the confirmation email sent by the Platform to the email address provided. If registering with their mobile phone number, they must validate it by entering the SMS received during registration.
4.11. Upon registration, the User is the holder of an account whose access is reserved for them and distinguished by a username and password. The username and password can be modified on the site or the app in the User/s profile section. The password ensures the confidentiality of the account as well as the data transmitted. The User is solely responsible for the use of their password. The password is personal and confidential, the User therefore undertakes not to communicate it to third parties.
4.12. In the event that the User provides false, inaccurate, outdated, incomplete, misleading or deceptive information, RESEAU ALPHA SA may, immediately without notice or compensation, suspend or unsubscribe the User and refuse them access, temporarily or permanently, to all or part of the Platform.
4.13. RESEAU ALPHA SA reserves the right to unilaterally choose which Users may participate in a Study. Confirmation of the User/s registration on the Platform does not guarantee participation in one or more Studies, and RESEAU ALPHA SA is not bound by any obligation regarding the number of Studies in which the User may participate.
4.14. Participation in the Studies is not compulsory.
5. LEGAL STATUS OF THE USER AND TAX OBLIGATIONS
5.1. Neither registration on the Platform nor participation in a Study may be considered an employment contract entitling the User to payment of remuneration. The User will be compensated for the time spent on the study; the compensation received may under no circumstances be considered as salary, whatever its form.
6. COMPENSATION
6.1. In return for participating in each Study, the User will receive points (hereinafter the “Points”). The number of Points awarded for each Study will be communicated explicitly before each Study to the email address sent to the User inviting them to participate in the Study in question or on the Your Opinion App in the “My Surveys” screen.
6.2. If the User does not meet the selection criteria for the Study or if a sufficient number of Users with the same profile have already responded to the Study, then the User in question will be redirected to a page informing him/her that he/she does not meet the selection criteria or that the required number of Users has already been reached. In this case, the User does not receive Points.
6.3. Points earned through participation in the Studies may be converted into Swiss francs (CHF) directly on the website and may only be used to pay for services offered on this website. They cannot be exchanged for cash or transferred to a bank account.
6.4. Points can only be converted from a balance of one hundred (100) Points, or ten (10) CHF including all taxes (TTC).
6.5. These Points have no cash value. They may never be transferred to another user account, nor exchanged or sold between Users or to third parties.
6.6. RESEAU ALPHA SA reserves the right to modify the payment methods offered at any time.
6.7. RESEAU ALPHA SA reserves the right to refuse payment if a breach of these General Terms of Use is observed. The User will be informed of this decision by email or SMS.
6.8. In the event of voluntary termination of the account, the User will have thirty (30) days to exchange his Points. Beyond this period, the accumulated Points will be permanently retained by RESEAU ALPHA SA .
7. DURATION, TERMINATION AND DELETION OF DATA
7.1. These General Conditions of Use come into force upon their acceptance by the User.
7.2. The General Conditions of Use remain in force until the User/s account is closed.
7.3. To close their account and unsubscribe from the Doctomed.ch platform, the User must go to the doctomed.ch mobile application, go to the “my profile” tab of their personal account and click on the delete my account button, then confirm by clicking on “yes, I want to permanently delete my account”,
7.4. Deleted data will include profile information, survey responses, participation history, and banking information.
7.5. For active Users, RESEAU ALPHA SA retains personal data as long as the account is active.
7.6. Failure to comply with the General Conditions of Use, as well as any response to Studies containing slanderous, defamatory or obscene content, or contrary to current legislation, will result in the immediate removal of the User, and the loss of all accumulated Points.
7.7. In the event that the User/s account is accidentally deleted, for any reason whatsoever, the User will contact RESEAU ALPHA SA to jointly determine the conditions for reassigning lost Points. The reassignment of any lost Points is left to the discretion of RESEAU ALPHA SA , which reserves the right to examine each situation on a case-by case basis. The User accepts that RESEAU ALPHA SA will not be able to reassign Points to him without proof that he actually held the number of Points claimed.
8. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
8.1. RESEAU ALPHA SA holds all intellectual and industrial property rights relating to the Site, the App and/or the elements created and/or provided by it within the framework of the Platform as well as all documents and materials provided to the User within the framework of the provision of the Services. All these elements are protected as such by the laws in force regarding intellectual property.
8.2. Any representation, reproduction, adaptation or partial or total exploitation of the contents, registered trademarks and offers proposed on the Platform (Site and App), by any process whatsoever, without the prior, express and written authorization of RESEAU ALPHA SA , is strictly prohibited and could constitute an infringement within the meaning of the Intellectual Property Code, with the exception of elements expressly designated as royalty-free on the Platform.
8.3. Access to the Platform (Site and App) does not constitute recognition of any right and, generally speaking, does not confer any intellectual property rights relating to any element of the Platform.
8.4. The User is prohibited from entering data on the Platform (Site and App) which would modify or which could modify its content or appearance.
9. RESPONSIBILITY
9.1. RESEAU ALPHA SA is only responsible for the content it has edited itself.
9.2. It is expressly agreed that RESEAU ALPHA SA cannot be held liable for reasons including:
- Technical, IT or compatibility problems or failures of the Platform with any hardware or software belonging to the User;
- Intrinsic defects of the Internet, particularly relating to the unreliability and lack of security of the information circulating there;
- Illegal activities that would be carried out against his will on the Platform.
9.3. It is expressly agreed that the User is solely responsible:
- Protection of your equipment and data;
- From the use he makes of the Platform;
10. PROTECTION OF PERSONAL DATA
10.1. The User is informed and accepts that his personal data may be collected on the Platform and used by RESEAU ALPHA SA within the meaning of the Federal Law on Data Protection (LPD) of September 25, 2020, as well as the General Data Protection Regulation or GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016).
10.2. The characteristics of the personal data protection policy are explained in the document entitled “Privacy Policy”, which the User is expressly invited to read.
11. HYPERTEXT LINKS
11.1. The Platform may contain hyperlinks directing the User to other websites over which RESEAU ALPHA SA has no control. The decision to activate these links is the sole responsibility of the User. Despite prior and regular checks carried out by RESEAU ALPHA SA , it declines all responsibility for the content that may be found on these sites as well as for any damage that may result from consulting the information on these sites.
11.2. No hyperlink may be created to the Platform without the prior and express agreement of RESEAU ALPHA SA .
11.3. If an Internet user or a legal entity wishes to create, from their site, a hyperlink to the Platform, regardless of the medium, they must first contact RESEAU ALPHA SA . Any silence on the part of RESEAU ALPHA SA must be interpreted as a refusal.
12. Subcontractors having access to data
12.1 As part of operating the platform, certain personal data may be accessible to subcontractors. RESEAU ALPHA SA makes every effort to ensure that these service providers guarantee compliance with the security and confidentiality standards imposed by Swiss and European legislation.
13. Cookies, tracking and analysis tools
13.1 The site uses audience measurement tools such as Google Analytics (or other similar tools) to analyze traffic and improve the user experience.
13.2 In accordance with applicable legislation, a cookie consent banner is displayed during the user’s first visit. The user can choose to accept or refuse non-essential cookies, and modify their preferences at any time via a cookie management module.
14. APPLICABLE LAW AND DISPUTES
14.1 These General Conditions of Use are governed by Swiss law.
14.2 Any dispute or litigation which may arise from the interpretation and/or execution of these General Conditions of Use will, in the absence of an amicable agreement, be brought before the courts of Vevey.
14.3 The reference language for the settlement of any disputes is French.
Territet , 03.05.2025
